Richard Overton is CEO of X2 Group based in Bangkok, Thailand. The freight forwarders network has more than 500 members in 125 countries around the world.

We wanted to find out the greatest challenges these business owners face as they interact with cargo shippers. Some like “increased competition” are the same as businesses in other industries. But Overton went on to reveal the one thing freight forwarders need to do to successfully address these challenges. Click the image or CLICK HERE to listen to his industry insight.